Are you leading the charge for your team? How is that going for you? Are you organized and prepared or are you a reactive leader?
Leadership is a huge responsibility because leaders beget leaders. When someone is a fly by the seat of the pants type leader, it is very hard to follow with integrity for those that would like to be on the journey with them. The reason this is the case is because if the front line person who is leading the charge is last minute and disorganized, it makes it hard for those behind that person to professionally prepare the leaders standing behind them. Nobody wants their integrity compromised and let’s face it, a disorganized leader values nobody’s time but their own. It becomes a problem for everyone except them as the leaders behind pick up all the pieces and suffer the consequences of looking unprofessional and disorganized themselves.
I have heard it said that to be a good leader is to not be perfect, that perfection is hard to follow as well. I agree with this, but let’s face it, it’s demotivating when we only have so many hours in a day and have to spend that time cleaning up the mess left in the wake of a disorganized person. Give me someone aiming for perfection any day! Perfection is never really attained and mistakes are inevitable.
What kind of a leader do you want to be? A leader shines the light for everyone else on the path. Be the leader that plans the course, turns on the light ahead of time, and gives people plenty of time to follow along. Don’t be last minute, it makes people tired and if they get tired, it will eventually become exhausting to be on the same path as you. When things are taken care of appropriately, then the focus can be on the mission, the fun, and it will grow confidence in your team to do more, not less.
Moving is never fun, but the brain damage that comes from moving things like cable, internet, and utilities can be overwhelming.
Isn’t it fascinating that when it comes to signing up for services, things usually go smoothly and customer service seems happy to take your order? In fact, in the sales process, you usually get someone you can understand. But when it comes to canceling or transferring, you experience long hold times, transferred and pass the buck calls, and enough stress to cause heart palpitations.
With our move, we tried to transfer Comcast with the same exact services that we have now. Easy right? No way. In fact, 6 hours later and tired of dealing with long hold times, up-selling, and “it is impossible for this department to help you with that”, we now have Direct TV and Century Link coming to install service at our new digs. I am excited to head on down to the Comcast Xfinity office and try hard not throw my adapter and cable card at them. Hopefully, they will actually indicate in the computer system that they were returned this time so I don’t have to battle with another customer service rep who insists on charging us for “lost equipment” like last time. Crazy stuff! And then, don’t even get me started about getting utilities hooked up. IREA, the electric company insisted on charging us a “deposit” because she found a late charge on my husband’s account 25 years ago before we were married. After explaining to her that we had service with them up until 3 months ago for 15 straight years and didn’t that count for something, she still insisted that we pay the deposit. After asking to talk to her supervisor, things got worse and the supervisor said that the deposit was needed because my husband was going to live in the house with me (duh…we are married!) and when I pointed out to her that he lived with me in the home we had service for 15 years, she said that they didn’t know it. Really? Well then, how did they not know it since the account was in both of our names? Brain damage…..period. In the end…she won because she had us over a barrel, and she knew it. There is no other service to pick from. But if there were….
My point here is this; are you happy to take a customer’s order and then when it comes to servicing their account, you drop the ball? Do you call and let your customer know that their next order is due to ship in a timely manner? When they have a question, are you prompt in the reply? Or are you the “can’t do” attitude that we experience in so many other areas these days? I am proud that most of my customers have been with me for over 10 years. Yes, some come, some go, but a lot come back. They wouldn’t do that if we had poor customer care. It is a lot easier to take care of the customers you have, than to get new ones. Yes, new customers are great but think about how much residual income you will have when you don’t have to go out and round up new ones constantly to replace the ones you lost. Then, adding new ones will add to your income. Treat your customers like gold and you will be paid in gold’s worth. Your customer’s are worth it, and so are you!
1. When a new child is born into the world, it is the most mesmerizing and amazing event ever, especially in the eyes of the parents. It is inappropriate to ignore this grand entrance, especially if you are the grandmother. Equally disturbing is to not call and not visit and when you do finally get around to showing up, you rummage around the basement looking for a borrowed paint roller versus oohing and awing at your brand new grand child.
2. Sometimes it is appropriate to lie. Especially if asked your opinion about how the table is set for the dinner that you were invited to, didn’t have to lift a finger for, and were able to drink and eat to your heart’s content. This is especially true if your daughter has taken time out of her life to shop, prepare, and serve a delicious meal all amid packing and moving and took the time to find some decoration for the table so that you could have a special holiday with your family. A “thank-you, it is beautiful, especially since I know you are so busy.” is a much better gesture.
3. As a guest in someone’s home for dinner, it is appropriate to engage the host in conversation of some kind. Sitting with a mean scowl upon your face and saying nothing for the majority of your stay is just plain rude. This is especially so if you did not have to shop, prepare, serve, and clean up and were able to eat and drink at your leisure. And “thank you” would be, at the least, a nice gesture on your part for doing so.
4. When you are a guest in someone’s home and you bring a bottle of wine or a pie, it is inappropriate to cork said bottle of wine and take the pie home with you upon your departure.
5. When your grand daughter is extremely proud of the first pie she ever baked, it extremely disturbing and rude to let her know that it wasn’t a “real pie” because she used store bought crust.
6. When asked how your Thanksgiving was it is inappropriate to say, “hectic”. This is especially so when your hosts worked the entire day to ensure that you had a nice meal and a place to go. Also, when it was you who through inappropriate comments, snide remarks, and bad behavior are the one who made the day as such.
7. When someone buys you something for your house, it is upsetting to the person who did so when you return the gift to them by having someone drop off the said item on their front porch. Goodwill and gracefully sharing the item that way is a better idea.
8. Don’t complain about your x-wife and say you don’t know how or why you can’t get past the “pshyco” behavior on her part when in the next sentence you say, “She called me and I asked her why she was calling me, to give me money?” Get the fact that acting like an asshole and disrespecting other’s person only will make others hate your friggin’ guts. People that you tell the story to may laugh but inside they are thinking, “I hate your friggin’ guts, you friggin’ asshole!”
9. When asked to accompany a group of people on their boat for the day, arriving late without notice is bad behavior. Equally bad is to lie about when you will arrive and ruin the rest of the people’s day while they are waiting and watching for you when they could be out enjoying the day that they had hoped. At some point, you might take a clue that the world does not revolve around you and you are not the center of the universe.
10. When someone acknowledges your birthday or thinks of you around a holiday, it is appropriate to let them know that you not only received the gift, but that you appreciate the fact that they thought of you. Again, it is also appropriate to lie that you liked the gift even if you didn’t and the Goodwill sharing technique above works much better than expressing your distasteful opinion. Eventually people will stop thinking of you and will not want to have you in their life if you continue to act like the ungrateful snob that you are.
Our direct sales business is best built in the homes and living rooms around the world. Big events are fantastic and great to take people to, but honestly, if you want your business to grow easily and have more duplication, maximizing your time by hosting in home parties, presentations or events…whatever you want to call them is the best thing to do.
Let’s chat about how to keep these parties easy and fun. If they aren’t easy and fun, you won’t do them and anyone that does attend won’t want to join your team and do them either.
Here are some tips to prepare:
Have you ever looked at something and thought…gosh that would be nice to accomplish, but it seems so far away that I don’t even know where to start? So then you just don’t?
We are getting ready to move from one home to another. Our house is very large and we have lived here for 15 years, so you can imagine, moving seems daunting. Every morning, I look and say, where should I start in this packing process? Some days, I just totally avoid it because if feels overwhelming but I know that moving date is coming, so I am forced to get started on something…moving in the right direction, which is packed up and out of here!
This made me think of my journey to the top of our marketing plan. When I was just getting started, I used to think, “Gosh, it sure would be nice to have that National Marketing Director income and all the benefits that come with!” And then in the next breath, it seemed hard…daunting…and scary. Would it be worth the effort to get there? Could I do it? Where would I start? What if I didn’t know enough people? Enough about the products, the business? It was pretty scary!
I decided to not worry about the “what if’s”. I decided to focus on DAILY ACTION, little steps that I knew would move me forward a little bit. I looked at the marketing plan and analyzed what was needed to get to just that next step and then I became a narrow minded machine. I would only work on what was needed to accomplish that next step and I didn’t worry about what would come next. Why? Because it didn’t matter because it wasn’t going to happen unless I focused on the very next one anyway.
And it worked! One day, I received a call that I had achieved the volume and structure for Senior Sales Coordinator. The next call was the same for Qualifying National Marketing Director, and then I actually thought my business partner was joking when he told me I had made it to the top of the mountain…National Marketing Director! I was so focused on what needed to be done daily that I wasn’t even really paying attention to the numbers. It didn’t matter because what did matter is that I was putting in the correct action on the correct activities. It’s all I could do, so why spend time worrying about the rest?
The way I see it Dealer to Sales Coordinator is the customer building phase and from Senior Sales Coordinator to National Marketing Director is the team building part of our business. When we are first starting our business, we are learning how to share our amazing product and along the way we are adding new distributors to our team. To think that you are going to be born into our business already knowing how to do everything is absolutely ridiculous. We all have the same path to walk, the same skills to learn and hone, and we do that as we go. So worrying about whether you are a good leader or not is a waste of your time. Of course you are not a perfect leader! This is something that comes as you proceed through the journey, something that you learn! You may have good leadership skills, but how you apply them to this journey is something you are going to have to figure out….as you go…step by step.
So back to moving…where do I start? How about by getting a box, opening a drawer, and putting things in one thing at a time, one room at a time. If I focus on filling boxes, taping them shut, and doing that over and over again, eventually my house will be packed and ready for the next adventure. The same goes with your business.
So, my challenge to you is this; look at your next step in your business. Get clear on what is needed. You can watch the marketing plan video on our website, you can set a coaching time with your sponsor or upline leader, you can call Distributor Support. Find out what is needed. How many orders? How many distributors? What volume? Then go back to your calendar and clear everything pertaining to your business that doesn’t move you closer to that goal. In other words, NARROW YOUR FOCUS. So many times I hear people who say they are “stuck” only to find out that their actions are not matching up with their next step. If your next step is to find some new team to join your team, you might want to think about setting up a few coffee appointments with some people to take a peek at your business. Or host some presentations or take a guest to another’s presentation. Do you see what I mean here?
Here is the other thing…plan your calendar out in advance. You have to have a plan for action. You won’t find success by waking up in the morning and wondering what you are doing in your business that day. Better to take some time to organize who you will talk to, what events you will host to invite people to, and get busy setting up appointments to make that happen. That way, you can plan your business around your life vs. the other way around and it all works.